Conflict in the Workplace

Here's a little information that outta raise the hair on the back of your neck:

The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated by three serious studies, shows that 24-60% of management time and energy is spent dealing with anger. This leads to decreased productivity, increased stress among employees, hampered performance, high turnover rate, absenteeism and at its worst, violence and death. ~Business Know-How.Com


Good times. And you wanted a job.

First, let me direct you to the tools already available on my site for handling difficult co-workers and/or your own negativity in contributing to conflict:

Difficult Co-Workers
Article "Dealing with Difficult People at Work"
Article "Being Right: What Price Do You Pay?"
E-Book (free) 101 Ways to Deal with a Pain in the Butt @ Work



Warning: Make sure this is YOUR business. Many times, we get involved in other people's workplace conflict because we believe it is the right and kind thing to do. And we make a mess of it. Or we end up in the middle of it. Here are some articles for ensuring you are seeing things CORRECTLY before inserting yourself into the conflict:

Article. Stressing Out Over the Cold Shoulder
Article. Is it Your Business? Boundaries and Tea Cups
Article. The Disease to Please

But if you've already read those, and you still need help in getting your workplace conflict handled, and you are sure this is YOUR business, here are some suggestions:

Make sure you let someone know you are handling this situation in the near future. Alert HR, your supervisor, Legal...someone else needs this information. Trust me.

1. Ensure the interaction takes place in a confidential and quiet environment.

2. Listening is the main reason this is so off-track. When we feel HEARD, we aren't inclined toward anger, gossip, creating silos or cliches...we only do these things because we need our side/view heard. P.S. This is also why we YELL.

3. Tell the parties that there is one rule here: No interrupting. Give each person a chance to tell their ENTIRE story, until they say, "I am finished." You can facilitate this by asking, "Is there anything else?" until you hear, "No. I am finished."

4. Summarize, in your own words, what you heard the individual say. Then turn to the other party and ask for their version. Repeat.

5. Ask each party for ONE THING that they would like to see change. You could phrase this as:

"What is one thing you would like to see handled differently in the future?"

or

"If you were in my role, what would you suggest I do to remedy this situation?"


5a. If you get no response or an "I don't know" then respond with:


"If you don't know what you need here or what would make things better for you...how can I know? I need you to participate in the solution."


NOTE: Don't use a snarky tone of voice here. Your goal is to not let either party know who you side with (and it would be ideal if you didn't side with either of them!).



Your intention is to make them the PROBLEM-SOLVERS here (as they were the PROBLEM-MAKERS). You are not the mom. You are not the President. You may have some advice, but if you give it, they will keep coming back for more.


Ultimately, you may need to get your manager or an HR professional involved. This may also escalate into disciplinary action. Everyone's job in the workplace is two-fold : To manage results AND maintain relationships. In this case, the second one is being violated.


You have every right to expect a polite and agreeable workplace. If these two are not willing to at least FAKE IT, then it is time to move them out of the organization. Follow your company's process for termination.





See Stephanie's site Work Stress Solutions for more information like this.

Constructive Criticism is a Scam

"Constructive criticism" is a scam run by people who want to beat you up. And they want you to believe it is for your own good."

That's from a book by Cheri Huber called, "There is Nothing Wrong with You". I STRONGLY urge you to purchase a copy.

More:

"If you had a person in your life treating you the way you treat yourself, you would have gotten rid of them a long time ago."


Seem like too much trouble? To buy the book and read it? You'd rather just read snippets HERE and move onto something else that's easy? Hmmmmm. That sounds like a plan for KEEPING the notion in place that there is something wrong with you. I don't want that for you, and I don't want that for me.


So maybe this (from Cheri's book) will resonate:

"Self-hate uses self-improvement as self-maintenance. As long as you are concerned about improving yourself, you'll always have a self to improve. And you will always suffer."


I have no link for you to click on. I'm not selling Cheri Huber books. I'm selling peace (except it's free, so I tend to just fall on the "pro" side of the issue :) You know how to purchase a book. Go to that place/site and do this for yourself.




See Stephanie's site Work Stress Solutions for more information like this.

How I Wrote "101 Ways to Love Your Job"

Do you wonder how someone puts together an entire book? Do you sometimes think you have something to say that others would benefit from hearing? Here's the story of how "101 Ways to Love Your Job" came to be:


As a workshop leader, I get a lot of phone calls and emails and personal visits from employees. I started to notice that I would answer the same question, several times, in one week. I would also hear about trends, concerns and upsets in my workshops. Instead of answering these issues one by one, I decided it would be much more efficient to start a regular email tip weekly newsletter. I sent an announcement to all the employees in my organization, and said, "If you want to get these emails, let me know. I won't be sending these to everyone, because some people may not be interested."


In about one week, I had over 800 people on my list.


I sent out a little paragraph, a thought for the day, or a link to an article. Sometimes I got feedback, sometimes no one said anything about that week's entry.


Fast forward five years later----and I had 88 entries!


No one at my job had asked me to do this. I received no extra money for this activity. I did NOT think that one day these suggestions would be published. I just did it, because I saw a need.


Eventually, I added some more entries until I had 101 and submitted the draft to my publisher.

Where can you fill a need? What do you know that can help someone who may be struggling? You never know how these actions might attract a publisher, employer or business owner. Don't hold back just because you aren't "famous" or because you think you need a Ph.D. Contribute for the sake of contributing. It feels great, by the way. Be sincere in your wish to make people's lives better. You never know how it might turn out.

Available in paperback or as a PDF ebook.




See Stephanie's site Work Stress Solutions for more information like this.

Cool: The Emotional Straightjacket

From Brené Brown's Gifts of Imperfection blog.

What has a decade of research on authenticity, shame, vulnerability and courage taught me about "being cool?"

1. The need to "be cool" is an emotional straightjacket. It keeps us from moving, growing, stretching and feeling free.

2. "Cool" and authentic are often mutually exclusive.

3. It takes courage to be awkward, goofy, and silly - all of the feelings that we experience when we're brave enough to try something new or risk being innovative. This is so tough for me. My mantra when I'm trying something new and feeling awkward and goofy is "Effort + the courage to show up = enough."

4. The language of cool permeates our culture and sends messages to the people around us - especially our children. Try boycotting words like LAME, UNCOOL, and LOSER. Also, there is an entire collection of words that are used as cool armour by vulnerable teens and tweens (and adults). They include words like retard, retarded, bitch, fag, and queer. Trying to come off as cool and indifferent often leads to the use of hate language.

5. The greatest casualty of the endless pursuit of cool is connection. When we don't let people see and know our true selves, we sacrifice connection. Without connection, we struggle for purpose and meaning.

Have a great week, be connected, and be cool you.


Posted on 05.9.2011 | by Brené Brown | in Gifts of Imperfection,




See Stephanie's site Work Stress Solutions for more information like this.

The Rules of Improvisation That Will Change Your Life

This is from Tina Fey's book, Bossypants. The book is adorable, and of course, funny...but this entry was actually pretty damned profound and points to instructions for LIFE, so I thought I'd share it with you:

The first rule of improvisation is AGREE. Always agree and SAY YES. When you're improvising, this means you are required to agree with whatever your partner has created. So if we're improvising and I say, "Freeze, I have a gun," and you say, "That's not a gun. It's your finger. You're pointing your finger at me," our improvised scene has ground to a halt. But if I say, 'Freeze, I have a gun!" and you say, "The gun I gave you for Christmas! You bastard!" then we have started a scene because we have AGREED that my finger is in face a Christmas gun.



Now, obviously in real life you're not always going to agree with everything everyone says. But the Rule of Agreement reminds you to "respect what your partner has created" and to at least start from an open-minded place. Start with a YES and see where that takes you.



As an improviser, I always find it jarring when I meet someone in real life whose first answer is no. "No, we can't do that." "No, that's not in the budget." "No, I will not hold your hand for a dollar." What kind of what is that to live?



The second rule of improvisation is not only to say yes, but YES, AND. You are supposed to agree and then add something of your own. If I start a scene with "I can't believe it's so hot in here," and you just say, "Yeah..." we're kind of at a standstill. But if I say, "I can't believe it's so hot in here," and you say, "What did you expect? We're in hell." Or if I say, "I can't believe it's so hot in here," and you say, "Yes, this can't be good for the wax figures." Or if I say, "I can't believe it's so hot in here," and you say, "I told you we shouldn't have crawled into this dog's mouth," now we're getting somewhere.



To me YES, AND means don't be afraid to contribute. It's your responsibility to contribute. Always make sure you're adding to the discussion. Your initiations are worthwhile.



The next rule is MAKE STATEMENTS. This is a positive way of saying, "Don't ask questions all the time." If we're in a scene and I say, "Who are you? Where are we? What are we doing here? What's in that box?" I'm putting pressure on you to come up with all the answers.



In other words: Whatever the problem, be part of the solution. Don't just sit around raising questions and pointing out obstacles. We've all worked with that person. That person is a drag. It's usually the same person around the office what says things like "There's no calories in it if you eat it standing up!"



MAKE STATEMENTS also applies to us women: Speak in statements instead of apologetic questions. No one wants to go to a doctor who says, "I'm going to be your surgeon? I'm here to talk to you about your procedure? I was first in my class at Johns Hopkins, so?" Make statements, with your actions and your voice.



Instead of saying, "Where are we?" make a statement like "Here we are in Spain, Dracula." Okay, "Here we are in Spain, Dracula" may seem like a terrible start to a scene, but this leads us to the best rule:



THERE ARE NO MISTAKES, only opportunities. If I start a scene as what I think is very clearly a cop riding a bicycle, but you think I am a hamster in a hamster wheel, guess what? Now I'm a hamster in a hamster wheel. I'm not going to stop everything to explain that it was really supposed to be a bike. Who knows? Maybe I'll end up being a police hamster who's been put on "hamster wheel" duty because I'm "too much of a loose cannon" in the field. In improv, there are no mistakes, only beautiful happy accidents. I mean, look at the Reese's Peanut Butter Cup, or Botox.




See Stephanie's site Work Stress Solutions for more information like this.

As a Man Thinketh---Modern Rewrite

Recently one of my most important teachers suggested “As a Man Thinketh” by James Allen for my own supplemental reading. This book has been free for years, and I immediately downloaded the original work. I found the language so difficult to read, that I wanted to rewrite it for my own comprehension of the material.

But first, I "Googled‟ to see if there was already a modern-day interpretation and found one by Christopher Westra. Christopher was also providing this book online, for free, to keep the information moving to those who needed it. Though Christopher did an excellent job with this rewrite, I was still having issues with some of the tone and language. It was too "Old Testament‟ for me. There was an almost angry, judgmental feel to the work (Note: This was not Christopher‟s doing, but because of the original‟s content. Christopher kept the book as in tact as possible). This was blocking my ability to take in James Allen‟s truth. So I took Christopher‟s rewrite and rewrote if even further, to align this information with the way we view ourselves (and the way we speak) today.

You may prefer the original book or Christopher‟s version. Here is mine, also available for no charge:

COPY AND PASTE INTO BROWSER:
http://www.work-stress-solutions.com/support-files/james-allen-modern-rewrite.pdf


See Stephanie's site Work Stress Solutions for more information like this.

It's Not Personal, It's Protection

What came up for me this morning, to write to you, was a technique or trick I use to deal with almost EVERYONE. It's ideally used all-day, almost non-stop, with everyone---not just the difficult people in your life.


I imagine everyone that comes into my line of sight as they may have been as a child. The director, flustered, irritated, in a hurry to get budget information to the higher-ups? She's now 9-years-old and in a Brownie uniform. The guy who just cut me off and FLIPPED me off in traffic? He can't even see over the wheel in my mind's eye...he's in overalls and has a cowlick and fudgsicle smears all over his face.

Why do I do this? It reminds me that at the core we are all vulnerable, ashamed of something, hiding parts of ourselves, terrified that we will lose connection with our tribes. So we create these tough-guy masks. Or these "I'm very important" masks. It's not personal. It's protection.


I know that's true for me. And I keep a picture of myself at 5 years old in my bedroom and pass it every day. I often stop and look at this picture and see the happiest of smiles (missing three teeth), the tousled hair in barrettes that I'm sure I thought was looking quite grown-up...her. She's still in me. And I have put tons of armor in place (or she did---it's hard to know at this point).


Will you try this today and see if it helps you? This is one of the "hows" I am offering to the "What" we so often hear : the only thing you can change is yourself.




This entry was a Daily Message on my site. There is no sign-up or newsletter. Just bookmark the page for a daily piece of advice or insight: Work Stress Solutions Daily Message.

See Stephanie's site Work Stress Solutions for more information like this.

Thank You for Taxes!

I am writing this on April 15th, better known as dreaded Tax Day!

But, I don't view taxes like most people. I work for my local government and I interact with what I privately call "Street Angels."

And my taxes and your taxes keep these "Street Angels" fed, clothed and sheltered. That's all they appear to need, and it's the least we can do for them---trust me on this and please read on.

As I open up my workshops, I ask for the participants' name, department and a short description of what they do all day. It's helpful to allow a Landscape Tech to hear what Child Protective Services workers do; or how a Zoning and Planning person spends their time vs. an EMS.

But I have another agenda while taking up to a half hour to get these introductions handled in a four-six hour class. It's not just educating the people in the room on other County functions. It's to remind me of what precious cargo I have before me, and that I need to make these hard-to-find hours count. My objective is to leave them with the skills they need to make my community better. To charge them up, however slightly, to send them back onto the streets, to help the people who live here. Because, to be honest, I just don't have it what it takes to be a Street Angel.

Imagine entering into a home, in an area that is so bad, you ask for a co-worker to join you: a Sheriff's deputy. The person answering the door may be, for instance, putting cigarettes to his children's arms as a form of discipline, but you don't know for sure. You smell alcohol coming from him, even though it's only 10am. Your job is to question this person, sitting on their living room furniture in their home, and possibly take their child from them within the hour. If this happens, it will be bad. There will be yelling, physical attempts at you, grabbing for the child, throwing things. Everyone in the street will witness this scene and see YOU as the wrong party. This is someone's child. How dare you.

And for all this hassle, you are only making $100,000 a year. No wait...that's too little for doing this 5 days a week, 8 hours a day, 50 weeks a year. You make...LESS. Much LESS. You work for the government, after all. And we must honor the taxpayers' wishes. You will need at least a Masters Degree for this "just in it for the paycheck" role too. Otherwise we know this situation would not be handled properly and legally. But, you are likely a "slacker" and a "typical government worker", so how does $35,000 sound?

But let's head back to the streets of any fair city. Is there someone walking drunk in the road? Call 911. Did someone destroy the entrance to your neighborhood with graffiti? Call 911. Did you hear something downstairs? Call 911. Did those leaves get out of control you were burning? Call 911. Your old boyfriend or neighbor being abusive? Call 911.

And like magic, the ugly part of being human is handled.

Because of the "Street Angels."

These are but two examples of what your taxes pay for. I actually got BACK taxes this year. I wouldn't have minded if I had to PAY taxes however. Because I know what they go for. I know that from where I sit, having an honest to goodness front row seat for government spending, that those taxes are honored, spent judiciously, and used for the things I don't want to deal with or don't know how to deal with. And there is never enough to handle "the ugly part of being human."

Happy Tax Day. It's a good thing.


See Stephanie's site Work Stress Solutions for more information like this.

Mo' Money Ain't It

The other day I was driving around and pulled into the drive-thru at McDonald's for some breakfast. I only wanted one Egg McMuffin. I realized I had NO CASH, which is completely normal for me these days, and asked if I could use my debit card for such a small amount. Of course!

I work downtown and have many a panhandler asking for spare change. I tell them, "Seriously, dude, I only have plastic."

I also remember as a kid hearing that in the 2000s (enter Twilight Zone music) we would just scan a bar code or some tattoo on our arm and this would reveal how much money we had or "credit" or "energy" to complete the transaction. There would be no money. And with the above examples, we are practically there.

All of these new technologies have come to be for our convenience, sure, but it is also opening up another dimension for me and my relationship with money. Money is just paper. Dirty paper at that. But most of us invest a LOT of emotional baggage into this paper. And it's the main reason we work.

I realized with the need to only carry one thin piece of plastic, that my money is really just an idea. It's the proof that I contributed a certain amount of energy, time, talent and left something better off than I found it; and that gave me what I needed in return: food, clothing and shelter and a little entertainment now and again.

I wonder if we start to see our jobs as really nothing more than this (energy in, energy out) it would allow some of the political and emotional angst to drop away? My entire website is designed to help you with this angst. But perhaps this one thought (that you need refuge from the elements and food and your employer is in some way--however indirectly-- providing that to the larger community and needs your help to do it) is really all there is to it.

Martha Beck said in a quote that I keep posted to my computer, "Only strive to earn enough money to do your life's work. Anything additional is unnecessary." And that may at first make you nervous...but if you sit with it for a moment, you'll see that's completely true.

If we are focused on "How much more money will this bring me?" instead of "Am I giving what I'm getting?", then we will never feel whole. It isn't about money, then, it's about something else.

Money isn't the root of all evil or the source of peace. Money is just paper. Money is just energy that we trade with others. And we have jobs to earn that energy...it's really nothing more complicated than that.


See Stephanie's site Work Stress Solutions for more information like this.

Work : A Spiritual Playground?

I'm toying with a new idea for the April Daily Messages on my website. I feel I skirt around it on every page. I think those of you who visit the Daily Message page, in particular, are already sensing this concept, and may appreciate more directness:


The workplace is the BEST spiritual practice field.


Think about it: We don't get to pick the people we work with, for the most part. We go there day after day--and often---year after year. Most of us deal with the random public. We are typically someone who has a higher skill set, and that's why others would come to us. And tension, fear, anger...can run VERY high when the stakes are food on the table!

Work, offices, corporations are not seen as spiritual havens. And that's what makes them RIPE for our practice (whatever that may be). In church/temple/nature, in our neighborhoods, with our friends and family, we rarely find the lessons and challenges on a regular basis that work offers. It's almost like we are handed opportunities, with small consequences if we fail, and plenty of time to get it right.


Most of us tend to keep our spiritual side (acts of service, accepting people as they are, random kindness) for our personal lives and believe work is just a whole other category. A primal, dog-eat-dog political fest. We may pray for someone or ask for assistance in dealing with a difficult coworker, but we don't see these as FABULOUS ways to get our spiritual practice highly-honed. We "save" it for people we LIKE or feel sorry for!


So with that said, look for ways today that you can identify situations where you can apply whatever principles or concepts you believe are TRUTH for you. Turn your perception around and see that your most-hated coworker is in front of you for a divine reason.


See Stephanie's site Work Stress Solutions for more information like this or to read the Daily Message.