You Are Wrong!!

The title got your attention, didn't it? And NOT in a good way.


Aren't you feeling a little agitation right now? I bet you are. This is the normal response to being told we are WRONG. Your intention in reading further may even be to prove to me that you are NOT wrong, but quite right. And you don't even know what we are talking about yet!


This attitude is why we have conflict. Conflict is caused by the desire to be right. Think about an argument you have recently had. Was it with your spouse, co-worker or who was next in line at Target? It doesn't matter WHO is was, or what you THINK about them, or even what the actual FACTS were. What generated the conflict was your need to prove you were right about whatever happened.


In any given situation that involves conflict (whether that is aggressive conflict or polite conflict, it hardly matters) you would be better off in the long run to give up your irresistible need to be right EVERY TIME. You may wish to fight to the death on some issue that is important to you---and those fights are likely the ones that define who you are and what you stand for. But when you are fighting over who took the garbage our last or were you the next one in line, you may need to see where your need to be right is getting in your way.


Dr. Robert Bolten, bestselling author of "People Skills" states, "My research indicates that 95% of all conflict stems from our irresistible need to be right. Our conflict would greatly diminish if we gave up this mindset."


So how do we go about changing this mindset? Following are a couple of quotes based on Dr. Stephen Covey's Work (The Seven Habits of Highly Effective People) and to take a quote from this list and put it to work for you. Place it on your computer screen, as a screensaver or post if somewhere you will see often like the bathroom mirror.


"Assertiveness is defined as courage balanced with consideration." My interpretation: Have the guts to stand up for yourself, but do it with some manners.


"What is more important ? To be right in your relationships or to be effective in them?" My interpretation: On your deathbed, will your last words be "I was loved" or "I was right" ?


Excerpt #70 from my book "101 Ways to Love Your Job."


See Stephanie's site Work Stress Solutions for more information like this.

Word Choice in Conflict

"We are a master of the words we think,
and a slave to the words we speak." ~Zen saying

I speak for a living. Words are my bread and butter. And even I have problems with word choice when it comes to dealing with conflict in the workplace. While we can't possibly control everything that comes out of our mouths, there are some words to AVOID and a way to practice a conversation if we know it's coming.


*Word to Avoid When Dealing with Difficult Co-Workers*

But, However, Although

These are actually all the same word. It is the use of one of these words that negates anything said prior to them. It sounds something like this:

"You're doing a really good job here, but...."

The listener automatically knows that what you said prior to the BUT is not true, or less true, than what you are about to say. It angers people because it feels manipulative (and that's probably because it is an attempt to manipulate better reception of your negative comment).


What to say instead? AND. "You're doing a really good job here AND here are some things you could do even better..." Makes all the difference.

Never and Always

These words are absolutes, and they diminish a person's inherent complexity when used to describe behaviors. It sounds like this:

"You are NEVER on time....You are ALWAYS late..."

This starts an argument, because this isn't true. You aren't using facts, you are essentially name-calling. If you need to discuss someone's behavior, it would behoove you to use FACTS or DATA instead of ABSOLUTES. This conversation may sound like:

"You have been late four out of the last five days..."

Now, we can have a factual conversation instead of borderline slander.


Practicing Difficult Conversations

If you have the luxury of knowing a difficult conversation is coming your way, there are two ways to practice (and practice you must---going over this in your head in the car on the way in to work is NOT practice).


1. Have a mock conversation with someone you trust. It has to be someone you trust, because this is going to be embarrassing and it needs to be kept confidential. But if you have someone who can role-play the difficult co-worker in question, you have got yourself some workplace gold. Mine it.


2. Write it out. When we write long-hand (doesn't work using the computer), we engage our left and right brain simultaneously---creative meets logical. Powerful stuff. You may not say everything exactly as you wrote it when the actual conversation happens, but your odds are greatly increased, and as a side bonus, you relieve a lot of pent-up negativity in the process.


You may have certain words that get you riled. I know I am personally not a fan of the response, "Whatever." Do you have a phrase or word that upsets you? Share it below in the comments section so we all can benefit (and avoid their use in the future):


More on dealing with difficult co-workers? See my site for information on:

Tone of Voice
Body Language
Mindset/Attitude
Listening Skills

It's Not Personal, It's Protection

What came up for me this morning, to write to you, was a technique or trick I use to deal with almost EVERYONE. It's ideally used all-day, almost non-stop, with everyone---not just the difficult people in your life.


I imagine everyone that comes into my line of sight as they may have been as a child. The director, flustered, irritated, in a hurry to get budget information to the higher-ups? She's now 9-years-old and in a Brownie uniform. The guy who just cut me off and FLIPPED me off in traffic? He can't even see over the wheel in my mind's eye...he's in overalls and has a cowlick and fudgsicle smears all over his face.

Why do I do this? It reminds me that at the core we are all vulnerable, ashamed of something, hiding parts of ourselves, terrified that we will lose connection with our tribes. So we create these tough-guy masks. Or these "I'm very important" masks. It's not personal. It's protection.


I know that's true for me. And I keep a picture of myself at 5 years old in my bedroom and pass it every day. I often stop and look at this picture and see the happiest of smiles (missing three teeth), the tousled hair in barrettes that I'm sure I thought was looking quite grown-up...her. She's still in me. And I have put tons of armor in place (or she did---it's hard to know at this point).


Will you try this today and see if it helps you? This is one of the "hows" I am offering to the "What" we so often hear : the only thing you can change is yourself.




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See Stephanie's site Work Stress Solutions for more information like this.

The "Gotcha!" Style

Are you a "gotcha" type of person? The "gotcha" personality is that type of person who says nothing (or almost nothing) when things are going well--even perfectly--but swoops in like a seagull, and POW! GOTCHA! when something isn't right. This type doesn't offer much in the way of recognition for a job well done. In fact, these people often feel that a job well done is the status quo. Why waste time being a softy and acknowledging it?

While being good problem-solvers, gotcha types get stuck in this mode and spend most of their time scanning the horizon for what's not working, pointing it out, and then retreating. To spouses, parents, or coworkers, this type of style does a significant amount of damage. Since almost all interaction with a gotcha type is based on negativity, judgment, and correction, people in a gotcha person's life are likely to protect themselves. This might look like:

-Lying
-Getting defensive
-Avoidance
-Doing just enough to not get yelled at
-Reciprocating with gotcha behaviors

Instead, the idea is to point out what is going well. Point it out often. The more we focus on what's working, the more we'll see these behaviors repeated. Then if correction is needed in the future, we can point out the positives, add the correction, and move on quickly. Important relationships flourish, and past resentments will start to die.


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Cultural Conditioning and Being Right

Day Three.

“Character comes not from always being right, but from not fearing to be wrong.”
~Peter T. McIntyre

Well, we're not there yet, at only three days in, but we are starting to see how insidious this being right stuff is. One more day of noticing, but with a twist:

Today, realize that you were conditioned by your parents to be right (or you were punished) and your teachers (they even sent home an official little card to show how right or wrong you were), but when we get into adult relationships and careers, being right is the kiss of death when it comes to being someone you can TRUST. And TRUST, is the ultimate test of any quality relationship (love is a distant second---more about that later).

As you go about your day, CONTINUING to NOTICE how you label things as right or wrong, and get unhappy when you choose "wrong", also notice where you are saying to yourself, "He/she has to be right. Ha! I'm so much more evolved than that one. I know about this being right nonsense now." It's just you, still trying to be right and making another person wrong.

Just notice. And....try not to be right today!

P.M. Entry

Don't be hard on yourself if you are still working from your old habit of showing someone that you are right, when you feel they are wrong. There are very few examples of the alternatives. The next few days will focus on your options. For now, realize that NOTICING the old habit is a VITAL COMPONENT to changing the habit. If you've notice you were trying to be right, then you are doing this right. :)


See Work Stress Solutions for LOTS more like this...

Being Wrong: Day Two of the 30-Day Challenge

Day Two. Right vs. Wrong Challenge. Today, I'd like to continue to increase your awareness (and mine) about how much time and energy we place on categorizing things as right or wrong. And how angry it makes us when we decide "wrong." Perhaps you can do this mentally, but I'm betting you will have a bigger light bulb moment if you keep manual track. A Post-It and a pen by your side today? Notice when you listen to the news, while commuting, in the office, at home, reading emails, reading Facebook...how often do you get an charge of some kind of DISCOMFORT because you labeled something WRONG. Never mind the charge that we get when we SAY it. For today, I want you to notice how prevalent it is in your thinking and how unhappy it makes YOU and no one else.

Afternoon Follow Up:

Remember to note the drivers' wrong-doings on your commute. Notice how often you correct your kids tonight vs. just letting them figure it out on their own "for their own good". With your loved ones, notice the way the direction of your small talk goes---do you go straight to the negative, the news, the dramas of your workplace? How 'bout comments in emails or Facebook. Do you feel the itch to straighten someone out? Do they need a good dose of YOUR opinion?? Write it down!

See more articles and posts like this one on Work Stress Solutions.Com.

#32 of the 101 Ways to Love Your Job

Pride and Prejudice

Creator of the Seven Habits, Dr. Stephen Covey says, "To be objective, we must first admit we are subjective."

We all see the world differently. Every one of us has unique experiences ranging from what part of the country we were raised in to what books we've read over our lives. This creates a subjective and personalized method when we process information. When someone says they are completely objective, it is likely not so. At first glance, this must seem like horrible news. You may even be saying to yourself, "I know there are others in my workplace that this applies to, but she's not talking to me." Oh, yes I am!

If you don't admit or realize that you, like everyone else, have bias, then this very bias will be incorporated into your decision-making. By not acknowledging the bias exists, it clouds your ability to assess the situation accurately. This is the harm in not seeing that we all carry bias.

See my website for more workplace satisfaction techniques: Work-Stress-Solutions.Com


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#1 Whatever You Are, Be a Good One

Jobs are more than just paychecks. They are social arenas, spiritual workshops, developmental playgrounds, group therapy, and one of the best tools for learning about ourselves. Anyone who has ever been fired from a job can tell you that this significant stressor was one of the best learning experiences of his life (albeit a painful one). Perhaps more importantly, when we are unhappy at work, we are unhappy at home, too. And when we love our work, we spread that feeling around when we aren't at work.

People can't separate the two most important facets of human existence: work and love. When one is suffering, the other suffers. You're at work eight hours a day (minimum). You are doing it for a paycheck, sure, but that won't keep you particularly productive or satisfied. What you need to keep you energized, stress-free, motivated, happy, and loyal is more than just your paycheck.

Then what is the key to staying motivated day after day?

If you aren't sure if your life work is to make other's lives at least easier, then you are going to hit a wall at some point. In short, to make your work meaningful, you must see it through the eyes of working for the benefit of others. Much like volunteer work, except in this case you get paid.

For instance, I hope that what I do in my training classes makes a difference by the time my participants leave. My private goal is to ensure that they feel equipped to head back to work with a better understanding of how people tick, what ticks people off, and how to get results from themselves and others. Then, when applying these new skills back at their workplaces, this new way is modeled for customers, citizens, and even their families through example. Pipe dream? Maybe.

But it sure keeps me from hitting the snooze button nine times every morning.

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